by, for instance, the
research-paper Executive Summary: The Retained Organisation
the role and activities of the retained organisation after outsourcing
is crucial for the success of the outsourcing. Difficult? Not
at all... as long as your organisation is able to make a real
shift of paradigm. IT-centered thinking will have to make way
for information-centered thinking, a move from (IT-)supply side
to (information-)demand side. A shift that moves out of the window
of thinking and working of IT-vendors (softwarehouses, systemhouses
and IT-consultancy companies).
consequences, because demand-side thinking will develop knowledge
necessary to really understand what is going on in IT and its
added value. Experience shows this knowledge is the way to really
achieve cost reduction, where factors of 2 or 3 are not uncommon.
Because this reduction in cost will involve real cuts in the turnover
of IT-vendors it is really in their interest to prevent this movement
as long as possible.
the right knowledge at demand-side is not difficult. Even better:
most of it is already available! But it does need a real shift
in thinking and working, a shift outside the world of IT-vendors.
more step: developing real knowledge of information at demand-side
is necessary in every organisation, not
just in the organisation that is necessary to manage outsourced
IT. The knowledge is crucial in every kind of sourcing.